Company Details

EI EIS Suite™

EIS Suite™ designed to help P&C and group & voluntary benefits insurers innovate, respond to changing market dynamics, and embrace today’s connected consumer. Consisting of PolicyCore™, BillingCore™, ClaimCore™, and CustomerCore™ applications, EIS Suite provides a complete end-to-end, multiline system to support the full insurance lifecycle—including policy administration, rating, underwriting, claims, billing, and customer experience management. The operational applications are interconnected via an integrated data model to deliver a single view of the customer, but their modular nature enables them to be used alone or as a comprehensive suite.

PolicyCore

PolicyCore is a feature-rich and highly configurable policy administration and underwriting system that combines power and flexibility to manage the full insurance lifecycle across multiple lines from a single platform. From new business through policy renewal, it streamlines customer interactions and internal operations to grow new business, reduce process cycle-times and costs, improve ease-of-doing-business with distributors, and enhance underwriting results. Customer-centric and featuring robust configuration and operational tools, PolicyCore enables insurers to get products to market faster; minimize hand-off points; eliminate data entry errors; and deliver complete, consistent, and compliant underwriting data.

BillingCore

BillingCore is a premium billing and collections system that puts unprecedented end-to-end process control in the hands of business users and enables them to design flexible billing and payment plans that meet the needs of today’s customers. BillingCore provides a single view of all account-level and policy-level billing functions and information, which enables customer service staff to resolve billing issues quickly. Specific billing rules, delinquency plans and agent commission strategies can be created for each product.

ClaimsCore

ClaimCore is a comprehensive claims management system designed to accelerate claims resolution and reduce administrative, settlement and loss costs. The solution provides unprecedented business control—all claims processes and performance can be monitored in real-time. ClaimCore also gives insurers unprecedented flexibility to design and configure the claims solution layout to meet customer and staff needs, and an embedded business rules engine allows claims management to refine processes to meet changing business needs.

CustomerCore

CustomerCore is a customer engagement system designed specifically for insurers. The CustomerCore solution includes capabilities for customer account management and analytics, marketing and sales support, customer service, as well as support for omnichannel interactions via CustomerCore DXP—a digital experience platform that unifies online, mobile and contact center channels and links them in real time with the core systems in EIS Suite.