Solution Partner Views
The importance of automated functional testing maintains focus on the fundamentalsmore..
Customer needs, company culture and the wow factor all play a role in digital strategy.more..
Insurance companies have gotten a bad rap when it comes to their measured approach to adopting new technologies. Not so with robotic process automation (RPA). Insurance companies are embracing “bots” as a way to optimize current processes even as other industries grapple with figuring out the best use of this technology.more..
Insurers face a growing challenge when it comes to customer communications management (CCM). The need to personalize communications to ensure they are relevant and actionable, coupled with managing a proliferation of delivery channels as well as compliance mandates have made it extremely difficult for insurance organizations to achieve strategic communication goals for customer engagement.more..
Social media has become crucial in all industries and holds immense potential for the insurance industry, but many insurers have been slow out of the gate to fully embrace this medium’s advantages.more..