Solution Partner Views
Every interaction you have with your customer – even the simplest correspondence – shapes their experience with you.more..
The importance of automated functional testing maintains focus on the fundamentalsmore..
Customer needs, company culture and the wow factor all play a role in digital strategy.more..
Insurance companies have gotten a bad rap when it comes to their measured approach to adopting new technologies. Not so with robotic process automation (RPA). Insurance companies are embracing “bots” as a way to optimize current processes even as other industries grapple with figuring out the best use of this technology.more..
Insurers face a growing challenge when it comes to customer communications management (CCM). The need to personalize communications to ensure they are relevant and actionable, coupled with managing a proliferation of delivery channels as well as compliance mandates have made it extremely difficult for insurance organizations to achieve strategic communication goals for customer engagement.more..